Terms & Conditions

1 Agreement

The agreement is formed when we have received a written response to a confirmation email, the accepted written confirmation will result in a booking being formed. This written response can be sent via email or post, Here on in, written response will be taken to be as either via email or post.

The agreement will be based on the terms and conditions here on in. It is the customers’ responsibility, at all stages, to check that all details are correct.

Any amendments to a booking or booking confirmation will need to be sent in writing, any verbal amendments will be disregarded.

The lead name acts on behalf of all passengers travelling on the vehicle(s). The lead name is responsible for the actions and decisions of all the passengers on board, including any additional cost incurred in performing the agreement, whether or not the lead name actually travels with the party.

2 Payment

Nationwide Coaches are unable to confirm a booking until we have received the deposit or payment in full.

Upon invoicing more than 30 days prior to travel, we require a 50% deposit with the balance payable 30 days prior to travel.
Upon invoicing less than 30 days prior to travel, we require the balance in full.
Nationwide Coaches accepts payment by BAC's, Cheque, Credit or Debit Card.
NB:
Cheques must reach Nationwide Coaches no less than 10 days prior to travel to allow for clearance
Credit and Debit cards incur a surcharge of 3.5% for UK registered cards and 4.5% for cards registered elsewhere

Nationwide Coaches reserves the right to add interest at a rate of 2% compound interest per calendar month, after the date by which payment should have been paid.

Nationwide Coaches reserves the right to cancel any booking it feels has been made by fraudulent means.

3 Amendments

ALL changes must be requested by you in writing. Upon acceptance of your changes Nationwide Coaches will send you an amended booking confirmation.

Some changes will not incur a charge. but changes to vehicle size, date, times, pick up or destination address or additions could incur a charge. We will advise you of these charges before making the booking confirmation amendments .

Nationwide Coaches will not be held liable for any errors or omissions to the booking confirmation once they have been accepted by the customer.

4 Conduct

Smoking/Drugs/Disorderly Conduct:

Disorderly Conduct, Smoking, the use of Drugs (unless prescribed) are strictly prohibited on all vehicles. Disregard for this rule may result in the driver terminating your journey and contacting the relevant authorities if needed.

Alcohol

The consumption of alcohol on vehicles is only permitted where you have received a written confirmation from Nationwide Coaches or the operator.
Please note “Control of Alcohol (Sporting Events) Regulations 1985” prohibits the carriage and consumption of alcohol to and from designated sporting events.
Disregard for this rule may result in the driver terminating your journey and contacting the relevant authorities if needed.

In the event of the operator terminating the journey, neither Nationwide Coaches nor the operator will be held accountable for any travel costs incurred. We will not refund either the journey cost or subsequent travel costs.

Damage:

In the event of any damage caused to the vehicle by either the lead name or a member of your party, then Nationwide Coaches will pass on the lead name and contact details to the operator and relevant authorities if needed. The lead name will be responsible for arranging payment to cover the relevant repairs.

5 Travel

The customer must ensure the following:

-the vehicle is only available for the use of the customer for journeys and times stated.

- No interruptions of any journey in anyway that may endanger the driver or passengers.

- Pick up times must be strictly adhered to. Failure to comply with this may incur an additional cost, this will be payable to the operator on the day of travel. 

-  The driver is never at risk of breaching any statutory regulations relating to driving hours and duty time.

• The relevant size of vehicle is obtained so it does not exceed the maximum seating capacity or exceed the luggage capacity.

6 Responsibility or Liability

Nationwide Coaches accept NO responsibility or liability for:

Changes made to the booking through the operator on the day by the lead name. This is the responsibility of the lead name. The Driver of the vehicle must be the judge of any request for a change of route or time etc

Bodily injury, death or sickness to either the lead name or any passengers. This will be covered by the operators insurance. Please note this is not travel insurance.

Belongings left unattended on the vehicle.

Termination of the journey caused by inclement weather (where the operator deems it unsafe to continue).

Delays or missed flights caused by heavy traffic, road works, inclement weather.

Accommodation, Ferries or Tickets supplied by the operator.

7 Parking Charges/Waiting Time/Fines

In the event of these charges being issued whether due to the lateness of passengers or the lead name insisting on a particular pick up/drop off/wait point, the relevant charges will be passed onto the lead name for prompt payment.

The operators are required by law and for your safety, to keep their drivers within legal driving hours. In the event of passengers returning late to the vehicle (outside the times on your booking confirmation) the driver is within his rights to leave these passengers behind. It is the responsibility of the lead name to ensure all passengers are ready for a prompt departure.

 

8 Cancellation by customer

If the customer cancels the agreement the following scale of charges will apply, with payment being due immediately.

Cancellation Notice                                               Charge

28 days or more                                                        25%
15-27 days                                                                50%
8-14 days                                                                   75%
1-7 days                                                                     100%

Where a booking is cancelled and additional purchases have been made by Nationwide Coaches, on behalf of the customer, this may include – accommodation, tickets, ferry crossings. These costs will not be refunded.

If an operator were to cancel their contract, then Nationwide Coaches will endeavour to source an alternative vehicle of similar size and quality. As a result of an alternative vehicle being sourced, Nationwide Coaches will try and keep any price increases to a minimum. In the event of there being no suitable vehicles available or if the customer does not wish to continue with another operator, the full cost of the hire will be refunded. Nationwide Coaches accepts no responsibility for an operator cancelling.

9 Complaints and Compensation

The customer must notify Nationwide Coaches in writing within 7 days of the completed service, with any relevant complaints they may have. Failure to do so within this time scale will result in the complaint being rejected. Nationwide Coaches  will endeavour to resolve any complaint on the customers’ behalf.  Should any complaint not be resolved, unless the complaint lies directly with Nationwide Coaches, the customer will be put in direct contact with the operator.